![]() ![]() Computes charges, makes change and balances daily transactions. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Responsibilities include greeting and handling Customers in a polite and friendly manner. ![]() Resolves such problems quickly and within guidelines established by the Company Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needsĭeals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. ![]() Provides friendly service to and maintains positive relationships with all internal and external Customers Handles transactions required to board the aircraft in a timely and efficient mannerĬompletes forms and reports as required by the company Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problemsĬhecks in baggage and Cargo. Your main responsibilities in this role include the following: Duties and Responsibilities Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit. Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck. ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Companyįly for free, as a privilege, on any open seat on all Southwest flights-your eligible dependents too. Benefits and OffersĤ01(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits They’re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area. ![]()
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